Webhook Payload Structure

Each webhook sent from Concord CRM to n8n includes a standardized JSON payload.
The payload is designed to be predictable, extensible, and easy to consume in automation workflows.

Payload Overview

The webhook payload contains four main sections:

1. event – Information about the triggered event

2. data – The primary CRM record related to the event

3. metadata – It contains basic information about webhook like source, name triggered by etc.

4. relationships (optional) – Related records (if enabled)

Example Webhook Payload (JSON)

{
    "event": "contact.created",
    "event_label": "Contact Created",
    "triggered_at": "2026-01-23 04:58:56",
    "data": {
    "id": 3,
    "resource_type": "Contact",
    "first_name": "John",
    "last_name": "Doe",
    "email": "[email protected]",
    "job_title": null,
    "street": null,
    "city": null,
    "state": null,
    "postal_code": null,
    "country_id": null,
    "source_id": null,
    "phones": [],
    "phone": null,
    "owner": {
    "id": 1,
    "name": "admin",
    "email": "[email protected]"
    },
    "created_at": "2026-01-23T04:58:56.000000Z",
    "updated_at": "2026-01-23T04:58:56.000000Z"
    },
    "metadata": {
    "source": "concord_crm",
    "crm_version": "1.7.0",
    "webhook_id": "7bdbde57-8ba0-4ae0-8913-f11e7f6c839e",
    "webhook_name": "Contact Webhook",
    "event_id": "evt_1769144336_contact.created_3_4a1f6e",
    "triggered_by": {
    "id": 1,
    "name": "admin",
    "email": "[email protected]"
    }
    },
    "relationships": {
    "user": {
    "id": 1,
    "name": "chirag",
    "email": "[email protected]"
    },
    "companies": [],
    "deals": [],
    "activities": [],
    "calls": [],
    "notes": []
    }
    }

Field Description

Event

Contains metadata about the triggered event.

Data

The full CRM record payload related to the event.

• Always includes the primary entity data

• Field structure depends on entity type (Contact, Deal, Call, etc.)

• No partial diffs — full entity state is sent

Metadata

Contains basic information about wehook

relationships (Optional)

Included only if “Include Relationship Data” is enabled in webhook settings.

• May include related Contacts, Companies, Deals, Activities, etc.

• Helps build richer automation logic in n8n