Creating a New Webhook

This section explains how to create a webhook in Concord CRM to send events to your n8n workflow.

Step 1: Open Webhooks

1. Log in to Concord CRM as an administrator.

2. Navigate to N8N Connector → Webhooks.

3. Click the Create Webhook button.

Step 2: Configure Webhook Details

Fill in the webhook configuration form as described below:

Webhook Name

• Enter a recognizable name for the webhook.

• Example: Contact Webhook, Deal Status Webhook

N8N Webhook URL

• Paste the Webhook URL generated from your n8n workflow.

• The URL must start with https://.

• This URL is where Concord CRM will send event data.

Event Types

• Select one or more events that should trigger this webhook.

• Only the selected events will be sent to n8n.

• Example: contact.created, deal.won, call.incoming

Description (Optional)

• Add an internal description to explain the purpose of this webhook.

• This field is for reference only and does not affect execution.

Active

• Enable this option to activate the webhook immediately.

• Disabled webhooks will not send any events.

Step 3: Security & Advanced Options

Secret Key

• Each webhook has a unique Secret Key.

• This key is used to generate a secure signature for webhook verification.

• Click Generate Secret Key to create key.

• Secret key only will be sent if you have enabled webhook signature from N8N settings.

• Use this key inside n8n to verify webhook authenticity.

Custom Headers

• Add custom HTTP headers in JSON format if required.

• Useful for authorization tokens or custom integrations.

Example:

{
  "Authorization": "Bearer YOUR_TOKEN",
  "X-Custom-Header": "value"
}

Include Relationship Data

• Enable this option to include related records (contacts, companies, deals, etc.) in the webhook payload.

• Recommended when workflows require contextual data.

Run as Background Job (Cron)

• When enabled, webhook delivery is processed in the background using cron.

• Recommended for high-volume events or slow external services.

• Automatically enables retry handling on failure.

Step 4: Save & Test

1. Click OK to save the webhook.

2. Verify that the webhook is received correctly in n8n.